Technical AV Sales Engineer – Latin America

Location: Colombia (Latin America Regional coverage)

Language Requirement: Fluent English & Spanish (Mandatory)

Submission: Please submit your resume in English only.

Who We Are

At Kramer, we power creativity, collaboration, and human connection. Our solutions span advanced signal management, cloud-based communication, and control platforms. We are audio-visual experts shaping the future of engagement technology, committed to bringing people closer together through seamless, high-impact experiences.

The Role

We are seeking a high-impact Technical AV Sales Engineer to drive our growth across Latin America. This is a dynamic, hands-on role that bridges the gap between sales and technology, encompassing Pre-Sales consulting, solution design, and expert Post-Sales support.

As a key technical advisor, you will partner with distributors, system integrators, and regional sales managers to architect and implement world-class Professional AV and Unified Communications (UC) solutions.

This role requires regular travel across the LATAM region.

Key Responsibilities

Strategic Pre-Sales & Design

• Solution Architecture: Design and recommend end-to-end Pro AV solutions, including system designs, BOMs, and single-line drawings.

• Technical Advocacy: Deliver compelling product demos, webinars, and technical workshops to key stakeholders.

• Tender Support: Provide expert technical input for RFPs and complex tender processes.

• Validation: Lead Proof of Concept (PoC) projects and solution validations at customer sites.

Post-Sales & Technical Excellence

• Expert Support: Troubleshoot complex AV hardware, software, and networking issues across cloud-based and on-premise platforms.

• Implementation: Guide system configuration, commissioning, and deployment for high-scale installations.

• Knowledge Transfer: Design and deliver technical training sessions for partners and end-users.

• Case Management: Resolve technical support cases efficiently, ensuring a seamless customer experience.

Regional Collaboration

• Market Intelligence: Translate customer feedback and regional requirements into actionable insights for R&D and Product Management.

• Business Growth: Partner with Regional Sales Managers to identify new opportunities through a technical lens.

Requirements

Experience & Education

• Academic Background: Degree in Engineering (Electronics/Telecom), IT, or AV Technologies.

• Industry Expertise: 3+ years in Professional AV or Unified Communications.

• Proven Track Record: Experience with AV manufacturers, distributors, or top-tier system integrators.

Technical Proficiency

• Core Tech: Expertise in AV-over-IP, Video Switching, Signal Distribution, and Control Systems.

• Protocols: Deep familiarity with HDMI, HDBaseT, Dante, AES67, and USB streaming.

• Networking: Strong understanding of TCP/IP fundamentals (CCNA level is a major advantage).

• Platforms: Proficiency in major UC and collaboration platforms.

Competencies

• Communication: Exceptional presentation skills in both English and Spanish (Portuguese is a plus).

• Mindset: A natural problem-solver who thrives in multicultural environments and can work independently.

• Adaptability: A fast learner with "system-level" thinking.

Why Join Kramer?

• Global Impact: Shape how the world experiences communication technology.

• Growth: Competitive compensation and clear paths for career and leadership development.

• Culture: A collaborative, innovative environment where your technical expertise directly influences the product roadmap.