Customer Operations Team Lead

Bangalore, Karnataka, India
Full Time
Experienced

Profile: Customer Operations Team Lead
Who are we?

Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
We are looking for a detail-oriented and experienced Customer Operations Team Lead to manage and streamline our customer operations processes. This role involves leading a team, ensuring timely order fulfillment, coordinating logistics, and maintaining high standards of customer service and operational efficiency
 Key Responsibilities
  • Process customer orders and plan for timely and accurate deliveries
  • Monitor daily operations, resolve escalations, and ensure customer satisfaction
  • Coordinate with freight forwarders (FF) for customer deliveries and import logistics
  • Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements
  • Interact with Customs House Agents (CHA) for customs clearance and import-related matters
  • Handle receipt of goods (imports) and maintain accurate inventory records
  • Conduct stock takes and manage discrepancies or variations in stock
  • Generate and manage customer invoices accurately and in a timely manner
  • Ensure compliance with GST regulations and knowledge of goods movement across India
  • Collaborate with cross-functional teams (Sales, Product, Tech) to resolve issues and improve processes
  • Handle complex customer cases and guide the team on resolution strategies
 Qualifications
  • Bachelor’s degree in any stream
  • Proven experience (5+ years) in logistics or supply chain
  • Excellent analytical, problem-solving, and organizational skills
  • Strong leadership and communication abilities
  • Ability to work under pressure and manage multiple priorities

 
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